Troubleshoot Common Flash Issues

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Flash Installation/Enabling Problems

For Windows, see Flash Player installation problems (Windows)

For Mac OS, see Flash Player installation problems (Mac OS)

"Can't Click Allow and Remember"

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 If the Adobe Flash Player Settings box does not pop up automatically, try this:

1. Refresh your page

2. Right-click (Windows) or Control-click (Mac OS) on the video screen. Choose "Settings". The box should appear and you should be able to click "Allow" and "Remember"

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3.  If "Allow" and "Remember" is not showing up in the dialog box (Missing Privacy Tab):

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Most likely you are using a private/incognito browser, in which case websites you visit cannot use the camera or mic. Close your private browsing session and open your online assessment in a non-private window.

Troubleshoot Flash Website Permissions

1. Use the Global Storage Settings panel:

  • Right-click (Windows) or Control-click (Mac OS) on the video screen.
  • Choose Global Settings.
  • Select the Global Storage Settings panel. The Adobe Flash Player Settings Manager opens.
  • Select "Allow" third-party Flash content to store data on your computer.
  • Restart your browser and try again.
  • To view or change the privacy settings for websites you have visited, use the Website Privacy Settings panel.
  • To view, change, or delete the storage settings for websites you have visited, use the Website Storage Settings panel. 

 2. Change Permissions Site by browser:

Chrome: https://support.google.com/chrome/answer/114662?hl=en 

Safari: https://www.imore.com/how-customize-website-options-safari-mac-macos-high-sierra

Firefox: https://support.mozilla.org/en-US/kb/control-center-site-privacy-and-security-firefox#w_permissions

Edge: https://privacy.microsoft.com/en-us/windows-10-camera-and-privacy

Check for Browser Security Level, Firewall Restrictions

See this article for more details: https://helpx.adobe.com/flash-player/kb/no-video-display-flash-player.html

More Help with Adobe Flash 

For a full list of Common Adobe Flash problems, see this Adobe article: https://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html

 

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