How to Disable Ad Blockers

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During Device Setup, you'll see a two info. icons reminding you to disable your browser's ad blocker and firewalls. Unlike the above-listed browser check and up-to-date Adobe Flash check, these steps are not automatically tested for you and so you'll have to do a manual check (Note: the grey info icon will always remain, even after these both have been disabled)

Disable Ad Blockers on a Chrome Browser

1. Click the "Chrome Menu" icon from the browser toolbar > Highlight "Tools" > Click "Extensions" from the sub-menu

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2. In the Extensions menu, find the installed ad blocker and un-check the box to disable it (if you do not see an ad blocker listed, it probably means you don't have one installed on your browser and you can ignore this set-up step).

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Lastly, refresh your browser.

Disable Ad Blockers on a FireFox Browser

1.Click the "FireFox Menu" icon from the browser toolbar > Click "Add-Ons" to open up the Add-Ons Manager Window

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2. Click onto "Extensions" > Find the installed Ad blocker and click "Disable" to disable it (if you do not see an ad blocker listed, it probably means you don't have one installed on your browser and you can ignore this set-up step).

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Lastly, refresh your browser.

Disable Ad Blockers on a Safari Browser

1. Click the "Safari" menu in the toolbar> Click "Preferences" to open up the Preferences Menu

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2. In the Preferences Menu, Click on the "Extensions" icon > Find the installed Ad blocker and un-check the box to disable it (if you do not see an ad blocker listed, it probably means you don't have one installed on your browser and you can ignore this set-up step).adblocker_disable_safari.png

Lastly, refresh your browser.

. Click here for the guide on disabling Firewalls: "How To: Disable Firewalls (Windows and MacOS)"

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