Troubleshoot Loading Issues


Q: Why aren't my question videos loading? (Why are responses not saving?)

A: Loading a video question, either in your practice or assessment, should take anywhere from a few seconds to a couple minutes, depending on your internet connection speed. As a benchmark, they should take about as long to load as the welcome or introductory video. If it's taking considerably longer, or if your loading process gets stuck for more than a few minutes, please try the following:  

1. Refresh your page.

2. Make sure that both your ad-blocker (click for guide) and firewalls (click for guide) are disabled. 

3. Restart your device.

3. If your video is choppy, it may be a connection issue. Try to establish a stable internet connection.

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