Q: Why won't my welcome video play?
A: If you're receiving an error message when trying to play your welcome video, you’re likely working from behind a firewall. Please either change your firewall settings, remove it temporarily, or try again from another internet connection.
To see our guide on "How To: Disable Firewalls (Windows and MacOS)", click here.
To see our article on "Q&A: Internet Connection and Troubleshooting", click here.